Privacy Policy

1. Information we collect

We collect the following categories of personal information:

• Information you provide — name, work email, company, role, industry, phone number, and the details you share through contact forms, diagnostic requests, email, or scheduled meetings.
• Engagement information — operational, facility, energy, and process data shared with us under a written engagement, which is handled per the confidentiality terms of that engagement.
• Automatically collected information — IP address, browser type, device information, referring URLs, pages visited, and similar usage data collected via cookies and analytics tools.

2. How we use information

• To respond to inquiries and prepare proposals.
• To deliver, manage, and improve our consulting and analytics engagements.
• To send relevant updates, insights, or service communications you request.
• To operate, secure, and improve our website and services.
• To comply with legal obligations and enforce our agreements.

We do not sell or rent personal information.

3. Cookies and analytics

We use a small number of cookies and similar technologies to operate the site and understand how it is used. These include strictly necessary cookies (for functionality and security) and analytics cookies (to measure traffic and improve content). We may use Google Analytics, which sets cookies to collect aggregated usage information such as pages viewed and approximate location. You can control cookies through your browser settings and opt out of Google Analytics via the Google Analytics Opt-out Browser Add-on.

4. Third-party service providers

We use a limited set of vendors to operate our site and business. These providers process information on our behalf under contractual safeguards:

• Formspree — processes contact and diagnostic form submissions and forwards them to support@rassayi.com.
• Google Analytics — website traffic and usage analytics.
• Email and productivity providers — used to receive, store, and respond to communications (e.g., Google Workspace or Microsoft 365).
• Hosting and CDN providers — used to deliver this website reliably and securely.
• LinkedIn — when you click links to our company page; LinkedIn's own privacy policy applies.

5. Data retention

• Inquiry and lead information: retained up to 24 months after last contact, then deleted or anonymized.
• Engagement records and deliverables: retained for the duration of the engagement and up to 7 years thereafter to meet contractual, tax, and legal requirements.
• Website analytics: retained for up to 14 months in aggregated form.
• Email correspondence: retained per our business records policy, typically up to 7 years.

We delete or anonymize information sooner upon valid request, where doing so does not conflict with legal or contractual obligations.

6. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your personal information, subject to legal and contractual retention requirements.
• Restrict or object to certain processing, including direct marketing.
• Portability — receive a copy of information you provided to us in a structured, machine-readable format.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, email support@rassayi.com. We will respond within 30 days.

7. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. No system is completely secure; we encourage you to use strong passwords and protect your account credentials.

8. International transfers

We are based in the United States. If you access the site from outside the U.S., your information may be transferred to, stored, and processed in the U.S. or other jurisdictions where our service providers operate.

9. Children's privacy

Our services are intended for businesses and professionals. We do not knowingly collect personal information from children under 16.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Material changes will be highlighted on this page.

11. Contact us

For privacy questions or to exercise your rights, contact us at support@rassayi.com, or write to us at:

Rassayi LLC
21 Stager Ave
Falling Waters, WV 25419, USA

You can also reach out via our contact page.